Complaints Handling

1.5 Hour Course

Examines regulatory requirements of complaints handling.

This session examines regulatory requirements of complaints handling as well as the services of the Financial Ombudsman Service.This includes policies, procedures, reporting requirements as well the business benefits that an effective complaint handling process can bring.

What is covered

• Complaint handling

• Financial Ombudsman Service

Course outcome

• Define what is meant by a ‘complaint’

• Discuss the regulatory framework applicable complaints handling

• Explain the role of the Financial Ombudsman Service (FOS)


If you are interested in this course and would like to request more information, please contact us using the form below.

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