IDD Core

Topic Training

A range of training courses delivered by our industry experts either face-to-face or online.

The Insurance Market

An overview of the UK general insurance market.

Complaints Handling

Examines regulatory requirements of complaints handling.

Assessing Customer Needs

This session looks at why it is important. A key role for any broker.

Business Ethics and Standards

This session considers the importance of business ethics and standards.

Claims Handling

This session considers the claims handling process.

Financial Competence

Provides and overview of financial principles relevant to insurance.