Terms and Conditions
Terms of Website Use
Other applicable terms
Information about Us
www.rradar.com is a site operated by rradar Limited (“We”) a company registered in England and Wales under company number 07738271. Our registered office is at 6 Beacon Way, Hull, HU3 4AE. Our VAT number is GB 214 672 420.
We are regulated by the Solicitors Regulation Authority under licence number 608114.
Changes to these terms
Please check this page from time to time to take notice of any changes we make, as they are binding on you.
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.
How We Use Your Data
In order to register to use our services, we require you to provide the following information;
Business Email Address
Business Telephone Number
Business Mobile Number
It is your responsibility to ensure that the information provided is correct, even if entered on your behalf by your broker.
We use this data for the following purposes;
To identify you as an AXA policy holder and to enable you to access rradar Services.
To enable us to assess which members of your organisation are registered to access rradar Services, and your usage of the Services, so that we can improve our service delivery.
To send you information about additional rradar Services including legal updates, seminars, training events, webinars. The receipt of that information is optional, and you will be given an opportunity to unsubscribe from receiving that information on each occasion when we contact you.
This data may be shared with AXA plc but only for the purposes of facilitating the provision of Services to you under your contract of insurance.
The rradar Services referred to in this paragraph means the rradar station email and telephone enquiry service, the rradar station website, rradar grace, rradar report, and/or other rradar technology services that may be introduced and made available to you during the lifetime of your insurance policy or contract with rradar Limited.
Your Account and Password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No reliance on information
The content on our site is provided for general information only. You should not rely on any information contained in this website as if it were legal/professional advice. If you require legal/professional advice please contact us by using the contact information provided on our site. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
loss of profits, sales, business, or revenue;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to your use of the advice resource centre (“ARC”) as set out in our ARC online service terms and conditions.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
You may not use the content of our site otherwise than as set out above. If you wish to make any use of content on our site other than that set out above, please email firstname.lastname@example.org.
Third Party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
“rradar”, “rremarkable” and “rradar the art of law” are UK registered trademarks of rradar Limited. “rradar legal” and “legalosophy” are UK registered trademarks of rradar legal Limited. rradar legal Limited is a company registered in England and Wales under company number 09090475 and its registered office is at 6 Beacon Way, Hull, HU3 4AE.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case or their Team Leader, to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you should contact Michelle Levin, our Quality and Client Care Manager in writing, who will provide you with a copy of our Complaints Procedure at email@example.com.
You can if necessary seek assistance from the Solicitors Regulation Authority if you have specific concerns about an aspect of our professional conduct, including if you believe we have acted dishonestly, taken or lost your money, or treated you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
To contact us, please email firstname.lastname@example.org.
Thank you for visiting our site.